FAQ
Frequently Asked Questions (FAQ)
1. How do I place an order? To place an order, simply browse our selection, choose your desired items, select the sizes and colors, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping information, choose your payment method, and confirm your order.
2. What payment methods do you accept? We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment methods. All transactions are secure and encrypted.
3. How can I track my order? Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your order through the carrier’s website.
4. Can I cancel or change my order? Orders can only be canceled or changed within a short time frame after placement. Please contact our customer service immediately if you need to make any changes.
5. What is your return policy? We accept returns within 30 days of receipt. Items must be unworn, in their original condition, and with tags attached. For more details, please refer to our Return Policy.
6. Do you offer international shipping? Yes, we ship to several countries outside the USA. Shipping costs and delivery times vary depending on the destination. Please see our Shipping Policy for more information.
7. What should I do if I receive a defective item? If you receive a defective item, please contact us immediately at [Contact Information] with details of the product and the defect. You can send the item you consider defective to [Address].
8. How do I use a promotional code? You can enter your promotional code at checkout. Enter the code and click ‘Apply’ to update your cart total. Only one promotional code can be used per order.
9. Are there sizing charts available? Yes, sizing charts are available for most of our clothing items. You can find the sizing chart link on each product page.
10. How do I contact customer service? If you have any questions or concerns, please contact our customer service team at [Contact Email] or call us at [Phone Number]. We are available 8am-8pm.